Hamburgwelle

Responsible play

A casino evening should be part of a good trip, never the reason it went wrong. Here is where to get help and what the casino offers.

Based on the casino’s player-protection page,

Help, right now

Free and anonymous, in German

0800 / 1 37 27 00

The casino gives these hours for the counselling line: Monday to Thursday 10:00–22:00, Friday to Sunday 10:00–18:00. Online information and a self-test for gambling addiction are available at check-dein-spiel.de.

Who may enter

Admission to Spielbank Bad Homburg is from 18, and only with a valid ID document. Residence permits, driving licences and digital IDs are not accepted. The same rules apply to the restaurant and the lounge. This website is also intended for readers aged 18 and over. The full entry rules are on the visit page.

What the casino offers

  • Gaming ban (Spielsperre). The casino’s player-protection page links an application form to bar yourself from play, together with information on self-exclusion (Selbstsperre). It also links information on third-party exclusion (Fremdsperre) and on lifting a ban, without giving details on the page itself.
  • Trained staff. The casino says it has a large number of specially trained employees responsible for prevention, player protection and its social concept.
  • A daily limit. The casino’s advice is to keep track of the maximum amount you want to stake in a day.

Further organisations linked by the casino: the Bundesinstitut für Öffentliche Gesundheit (BIÖG), the Hessische Landesstelle für Suchtfragen e.V. (HLS) and the Evangelische Gesellschaft Stuttgart e.V. (EVA). Start at the casino’s player-protection page.

Warning signs

Play may have stopped being entertainment when you notice that you are:

  • spending more time or money than you planned,
  • returning to win back losses,
  • hiding how much you play from people close to you,
  • borrowing money in order to play, or
  • restless or irritable when you cannot play.

Any one of these is a good reason to take the self-test at check-dein-spiel.de or to call the helpline above.

Keeping it an evening out

  • Know the maths. Every payout rate the casino publishes is below 100%: 97.30–98.65% for roulette, 96.5–99.14% for Ultimate Texas Hold’em and 90–98.65% for the slot machines. Over time the house keeps the difference.
  • Set a budget before you go in and treat it as the price of the evening, not as a stake to win back.
  • Treat the casino as one part of the trip: the restaurant, the Kurpark and the town are reasons to visit by themselves.